Philippine Prudential Life Insurance Company Freebies and Misleading Marketing Tactics
Don't talk to strangers.
It's probably one of the first few things that parents tell us as kids so we could avoid getting into trouble. It's one of the most important reminders that I failed to give heed last Saturday, June 12th, 2010.
Me and my mom were in SM Cebu City to purchase our food since the next day we will not be shopping as part of our Sabbath Day observance. We bought some groceries and decided to stop by Jonie's restaurant. Since SM Cebu is a bit bigger than SM Iloilo, we were not used to where Jonie's is situated. We passed by a group of ladies and a guy who asked me if I wanted to own a car and if I already have one.
In most cases especially when I'm alone, I wouldn't give them even my slightest attention. However, that day, I decided to be a little polite though we were in a hurry so I could utilize the ticket that was given by our former neighbor in Aklan. I was about to go to Cebu Coliseum so I could get to see the Youth's Cultural Presentation. But everything changed when I listened to the ridiculous sales agents of PPLIC or Philippine Prudential Life Insurance Company.
The lady who approached me was Loreli. She was in green long sleeved and formal attire and she kept on saying that she would take some of my precious time to introduce their company but she wouldn't be selling me anything. I just realize we've always been saying that when telemarketing. I was so stupid to have fallen to such a bait. To cut the story short, I have been duped by the Philippine Prudential Life Insurance Company sales agents. They're all over SM malls wearing green and would entice anyone they feel they could hoodwink and approach the unsuspecting people with freebies.
I have long been planning to take a life insurance but more of an investment or savings. I actually spoke with the manager of Insular Life in Iloilo about the plans and I love their products. It's just so surprising how I still got swayed by the Philippine Prudential Life Insurance Company (PPLIC) agents. They use PPLIC now since when you take a few minutes searching their whole name in Google, the third search result would be a proof that they're scammers.
They would bring you to their office with a lounge and a flat-screen TV and bazillion of agents in green while the guys are wearing formal attire with neckties. They would then ask you to sit down with an assigned 'presentor". Emelyn C. Pacatang was assigned to me. The first thing I noticed about her was she's fond of tapping in your shoulders or shaking hands. They seem to have a habit of trying to make a contact, and looking for a common ground.
She keeps on emphasizing that she's not selling anything. She showed me the picture of George Mercado, the Chairman of the Board of PPLIC (Philippine Prudential Life Insurance Company). Then the next picture was that of the man behind wheels and they said that his wife, who's an OFW, won the Honda car from their raffle promo.
I am naturally skeptic. So my mom was. However, I don't know what exactly happened that day that I was lured into signing up with them. Clearly there was misleading and misrepresentation. They'd lure you into taking a free or giveaway (usually a tumbler, pillow, wall clock) and a chance to win $10,000 or a Honda car. It was all too sweet and when I looked at their sales agents in Iloilo earlier today, I still can't believe I was duped.
Credit Cards, Checkbook, Active Debit Card
That's a picture of me(with the white bag), a sales agent from Philippine Prudential Life Insurance, my mom(wearing apple green t-shirt) and Emelyn. Beware of the faces of the two scammers! You could be their next victim!
Loreli's first approach was to ask me if I have credit cards. I personally prefer not to have one. So she proceeded if I have a checkbook. I told her I have one but I left it in Iloilo. Then she persisted and figured I have a Debit or ATM card. She said that each item has corresponding points.
1. Credit Card - 2 points
2. Debit Card - 1 point
3. Checkbook - 3 points
She then asked me if my debit cards are active. She then told me that they wanted to give me a freebie in exchange of listening to their 45-minute presentation and again emphasized that they're not selling anything.
So to cut the story short, I signed up for their Endowment Savings Policy and they charged or deducted automatically an amount of Php 6,650 from my Debit Card.
Cancelling my Philippine Prudential Life Insurance Policy
As soon as we got back to Iloilo, I looked them up in Google and my intuition was confirmed.
I got
scammed!
It's funny how I have been warning everyone about
au pair scammers yet find myself duped by insurance scammers from Philippine Prudential Life Insurance.
I withdrawed all my remaining money from my BDO (Banco de Oro) Debit account so they wouldn't be able to deduct subsequent monthly premiums. I then called their customer service (02) 902-2300 and informed them that I want my policy to be canceled. They asked me about my reason and I told them I cannot deal with a company with a bad reputation and allows its agents to mislead.
Earlier today, I gave my letter of cancelation to their manager who identified herself as Renzel. She tried to talk me out about not canceling but I was firm about my decision. I gave her the letter and she then referred me to their Customer Service Representative, Joan Absalon. They processed my documents and received them while I kept a copy that they received it. I also asked for a SOA (Statement of Account) with a status of "Canceled upon inception".
They told me that I will need to wait for about 30-45 days.
I told them I don't give a dang as long as they cancel the policy!
While waiting for the whole process to finish, Renzel tried to be a little amicable by asking me questions about my work and people that we might know in common. I tried to be polite but told her I wouldn't disclose any more information.
Debit Card and Credit Card
Today I just realized that it's better to transact using a credit card especially with bigger amount of money involved because you can file a letter of dispute just in case things like this happens whereas for the Debit card, I would need to wait for the Philippine Prudential Life Insurance to process the refund.
The customer service representative from BDO (Banco de Oro) told me that they can't freeze my account or prevent the Philippine Prudential Life Insurance from deducting monthly fees from my account because I didn't sign an Auto Debit Arrangement Form with the bank and Signed a Continuous Billing form with the Philippine Prudential Life Insurance instead. Clearly, the bank doesn't have any hold on this. My only option is to terminate the account or have it closed. However, they would need the said account so they could
charge me back or refund my initial payment and cease from deducting monthly payments on my card. I just wanted to be a little sure that the cancel status wasn't doctored. I just wanted to make sure they would no longer deduct any amount from my debit card.
Now I will need to wait for 30-45 days for the Philippine Prudential Life Insurance to process my request.
What I've Learned from Being Scammed
1. What doesn't kill me would make me stronger and wiser.
2. Do not easily trust people.
3. Research before you make a decision. You can't just decide about your life insurance in just 45 minutes!
Warning to Everyone
I've read an anecdote before that if anyone sells you an insurance, run away from them. The sales agents from Philippine Prudential Life Insurance are still very much free to lurk in all SM branches across the Philippines. The SM Management doesn't seem to care about what their tenants do as long as they comply with their payments and their business requirements.
It is therefore everyone's obligation to be warned and warn others! Kindly tell everyone you know not to fall for the Philippine Prudential Life Insurance or formerly Danvil's insurance scam.
Let us know if you've been through a similar situation and how you were able to get your money back.
UPDATE: I got a chance to speak with their corporate representatives and they explained to me that they do not tolerate these deceptive tactics by their agents. Before deciding on cancelling, you may want to read their side too by going here.